This is like monopoly
Lucky me. Xbox One was on the kid’s Christmas list. At the time, the list price for the Xbox One was about $300.00 more than the list price for the Playstation 4. In addition,
the cost of both units was soaring at that time because of the high demand and inadequate supply. I
wanted the little one to be happy so my first strategy was to compare the Playstation 4 to the Xbox One and to leave him leaning towards the Playstation 4 in order to save money.
My efforts included the following features:
·
Playstation online feature is
cheaper
·
Playstation 4’s graphics were
amazing
·
Playstation 4 was a good change,
instead of remaining with Xbox
ETC.
These benefits weren’t enough because at the end of the day, the kid did not
want to leave his record and friends on Xbox. However, if we had known about Xbox’s customer service – we would have went with Playstation. Please see my review
and take heed:
On March 12th, 2014, I put in a request to speak with someone from Tech Support about an issue that I had been having with NBA2k 2014. It was the “nba2k14 my career error” that many other gamers have documented on YouTube, Facebook and other forums. Basically, it’s a known issue and I wanted
to speak with a specialist about the best solution. A guy from Tech Support called me at about 5:24pm and he told me to Turn the unit off and back on and he asked me to reinstall the game. Once neither of
those fixed the my career error, the Tech asked that I run a factory reset. I was very cautious about doing this as my unit warned that I would lose all data. I asked the Tech if he were sure that this was the best step and he assured me that I would be able to recover all data because it’s automatically saved as long as I use Xbox Live. He went on to say that a flash drive wasn’t even needed. I shared this information with the kid and he was comfortable with the Tech’s response, we trusted
him. The tech said that he would call me without 2-3 hours. However, he didn’t call until
10:26pm.
When the tech called back, I informed him that the my career error was still present. I also informed him that our saves in the game had not been recovered. The tech explained that he had never seen it not work and he put me on hold in order to research it with someone. Shortly after, the call disconnected. I
was certain that he would call back, but he did not. Although this man knew that he was troubleshooting my issue, he didn’t call me back. I would like to add that I checked my phone’s network and was able to confirm that the disconnection was on Xbox’s end.
I attempted to call Xbox but the wait time was over an hour. Live chat was shorter so I entered the chat. During the chat, I expressed customer service issues and attempted to re link with the Tech. Either Xbox DOES NOT keep great records of customer interactions or the live chat rep, Ram, wouldn’t
connect me to that call center. Ram’s resolution was to have a different tech call me.
Eventually, I received the call. The phone rep explained the following:
·
The factory reset should have been the
very last option
·
The tech had given me inaccurate
information when he told me that I could restore saves following his
steps
·
She agreed that it was in fact possibe
that he intentionally hung up on me when he realized he had messed up.
Her resolution was: I’m sorry. As I explained to her; There is a 12 year old involved. The Xbox One was their Christmas gift, they had lost all progress and all ranks for several games after a grown man had
lied to him. I asked her if all she really had to offer was for me to tell this kid that the company is sorry.
I told her that the guy needed to be reported. She added that there wasn’t much she could do. I told her she couldn’t do much but that I could do much. I explained to her that the word of mouth is powerful and that I would share my story. She patronized me and said that I could post about it on the Xboxforums. I explained that the Xboxforums were under the Xbox forum and of course nothing would be done. I told her that I would prefer to go to the Attorney General because they have the legal right to act against consumers that have been abused. It was at this time that she reminded me that “Xbox is a billion dollar company..”. I asked her if that gave them the right to hang up on customers, ruin customer’s products and nothing is supposed to be done. At the time, I wanted to list to her all of the billion dollar companies that have gone out of business – all of the once popular units that are no more. But, I let her gloat.
After I asked to speak to her supervisor 3 times, she finally put me on hold and came back to extend or offer 3 months of free Xbox Live. She was supposed to call me at 9AM today to confirm that I received the email about the free service but as of 3PM today, she hasn’t called yet. She was also supposed to trouble shoot the my career error.
I will say this, If I had known I would have went through all this 3 months ago – I would have a Playstation 4 and not 2 Xbox Units. I’ve dealt with Sony in the past and have had iPod Touches replaced even though the damage was my fault, they’ve shipped new units quickly after repairs, they have always been very nice and helpful on tech calls. They were also always easy to reach.
But, why am I posting this? I’m just one small buyer of a billion dollar company. Right? Wrong. Someone reading this is trying to decide if they want an Xbox or a Playstation and this review will be their deciding factor to go with Playstation. Then, they will explain to at least one person why they
made that decision and so on.
If anyone dares to dispute anything that I’ve stated - Please
note that I have witnesses, phone records, screen captures and so on.
the cost of both units was soaring at that time because of the high demand and inadequate supply. I
wanted the little one to be happy so my first strategy was to compare the Playstation 4 to the Xbox One and to leave him leaning towards the Playstation 4 in order to save money.
My efforts included the following features:
·
Playstation online feature is
cheaper
·
Playstation 4’s graphics were
amazing
·
Playstation 4 was a good change,
instead of remaining with Xbox
ETC.
These benefits weren’t enough because at the end of the day, the kid did not
want to leave his record and friends on Xbox. However, if we had known about Xbox’s customer service – we would have went with Playstation. Please see my review
and take heed:
On March 12th, 2014, I put in a request to speak with someone from Tech Support about an issue that I had been having with NBA2k 2014. It was the “nba2k14 my career error” that many other gamers have documented on YouTube, Facebook and other forums. Basically, it’s a known issue and I wanted
to speak with a specialist about the best solution. A guy from Tech Support called me at about 5:24pm and he told me to Turn the unit off and back on and he asked me to reinstall the game. Once neither of
those fixed the my career error, the Tech asked that I run a factory reset. I was very cautious about doing this as my unit warned that I would lose all data. I asked the Tech if he were sure that this was the best step and he assured me that I would be able to recover all data because it’s automatically saved as long as I use Xbox Live. He went on to say that a flash drive wasn’t even needed. I shared this information with the kid and he was comfortable with the Tech’s response, we trusted
him. The tech said that he would call me without 2-3 hours. However, he didn’t call until
10:26pm.
When the tech called back, I informed him that the my career error was still present. I also informed him that our saves in the game had not been recovered. The tech explained that he had never seen it not work and he put me on hold in order to research it with someone. Shortly after, the call disconnected. I
was certain that he would call back, but he did not. Although this man knew that he was troubleshooting my issue, he didn’t call me back. I would like to add that I checked my phone’s network and was able to confirm that the disconnection was on Xbox’s end.
I attempted to call Xbox but the wait time was over an hour. Live chat was shorter so I entered the chat. During the chat, I expressed customer service issues and attempted to re link with the Tech. Either Xbox DOES NOT keep great records of customer interactions or the live chat rep, Ram, wouldn’t
connect me to that call center. Ram’s resolution was to have a different tech call me.
Eventually, I received the call. The phone rep explained the following:
·
The factory reset should have been the
very last option
·
The tech had given me inaccurate
information when he told me that I could restore saves following his
steps
·
She agreed that it was in fact possibe
that he intentionally hung up on me when he realized he had messed up.
Her resolution was: I’m sorry. As I explained to her; There is a 12 year old involved. The Xbox One was their Christmas gift, they had lost all progress and all ranks for several games after a grown man had
lied to him. I asked her if all she really had to offer was for me to tell this kid that the company is sorry.
I told her that the guy needed to be reported. She added that there wasn’t much she could do. I told her she couldn’t do much but that I could do much. I explained to her that the word of mouth is powerful and that I would share my story. She patronized me and said that I could post about it on the Xboxforums. I explained that the Xboxforums were under the Xbox forum and of course nothing would be done. I told her that I would prefer to go to the Attorney General because they have the legal right to act against consumers that have been abused. It was at this time that she reminded me that “Xbox is a billion dollar company..”. I asked her if that gave them the right to hang up on customers, ruin customer’s products and nothing is supposed to be done. At the time, I wanted to list to her all of the billion dollar companies that have gone out of business – all of the once popular units that are no more. But, I let her gloat.
After I asked to speak to her supervisor 3 times, she finally put me on hold and came back to extend or offer 3 months of free Xbox Live. She was supposed to call me at 9AM today to confirm that I received the email about the free service but as of 3PM today, she hasn’t called yet. She was also supposed to trouble shoot the my career error.
I will say this, If I had known I would have went through all this 3 months ago – I would have a Playstation 4 and not 2 Xbox Units. I’ve dealt with Sony in the past and have had iPod Touches replaced even though the damage was my fault, they’ve shipped new units quickly after repairs, they have always been very nice and helpful on tech calls. They were also always easy to reach.
But, why am I posting this? I’m just one small buyer of a billion dollar company. Right? Wrong. Someone reading this is trying to decide if they want an Xbox or a Playstation and this review will be their deciding factor to go with Playstation. Then, they will explain to at least one person why they
made that decision and so on.
If anyone dares to dispute anything that I’ve stated - Please
note that I have witnesses, phone records, screen captures and so on.